NHS 111

NHS 111 is a new telephone number that has been introduced to help make it easier for patients to access local health services. It is designed for people who need help fast but who are not in an emergency situation.

Why has NHS 111 been developed?

We know that people can be confused by the range of healthcare services available and sometimes find it difficult to select the one that is most appropriate for their needs. NHS 111 makes it easier for people to get the right help at the right time by using an easy to remember three digit phone number.

NHS 111 will also take the pressure off the 999 service and local A&E departments by directing people to more appropriate services.

How does NHS 111 work?

Patients or their carers ring 111 and a team of fully trained call advisers, supported by nurses, will assess their symptoms and put them directly in touch with the people who can help.

This could be an appointment at a walk-in or minor injury service, a recommendation to visit their GP, an out-of-hours doctor, an emergency dentist, or simply advice about where their nearest 24 hour chemist is located. NHS 111 can also send an ambulance if needed.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.