South Tyneside CCG News

The people of South Tyneside are being asked ‘What matters to you?’

Wed 06th June 2018


Health and social care services across South Tyneside are asking their patients “What matters to you?” as part of a national initiative.

‘What matters to you’ day on Wednesday, June 6, aims to encourage and support more conversations between people who provide health and social care and the individuals, families and carers who receive that care.

The initiative aims to shift the focus from ‘what is the matter with you’ to ‘what matters to you’, driven locally by both South Tyneside Council and South Tyneside CCG, supported by NHS England nationally.

This approach helps health and care providers to establish a relationship and understand the person in the context of their own life and the things that are most important to them. This insight then enables care providers and services to work with the person and their family to find the best way forward for them.

David Hambleton, Chief Executive Officer, South Tyneside CCG, said: “We know from experience and evidence that the effect of focusing on what really matters to people and the things that are important to them can lead to better health and care experiences which is linked to better outcomes.

“Shared decision making ensures that individuals are supported to make decisions that are right for them. It is a collaborative process through which a clinician supports a patient to make decisions about their treatment.

“On June 6, all staff working in health and care services throughout South Tyneside will be asking, what matters to you, listening to what matters to you and doing what matters to you.

“We hope that this campaign will encourage patients and service users to have and keep on having these conversations that draw out what really matters to them.”

‘What matters to you?’ day started in Norway in 2014 with the aim of encouraging and supporting more meaningful conversations between people who provide health and social care and the people, families and carers who receive health and social care.

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