Freedom of information

The Freedom of Information Act came into force on 1 January 2005. The Act deals with access to official information.

The Act provides individuals or organisations with the right to request information held by a public authority. These requests must be made in writing, either by letter or by email to:

Information Governance Service
John Snow House
Durham University Science Park

The address for emails is

If you are unhappy with a refusal to disclose information you should firstly complain to the Trust. If you continue to be dissatisfied with the response you can then appeal to the Information Commissioner who will investigate the case and either agree with the Trust’s decision or decide that the information must be disclosed.

The address for the Information Commissioner is:

Wycliffe House
Water Lane
SK9 5AF.


COVID19 – Freedom of Information Request update:

Your FOI request will  continue to be dealt with under the terms of the Freedom of Information Act 2000 and  the CCG will aim to answer your request within twenty working days. Whilst the CCG will make every effort to adhere to the statutory timescale the current national Coronavirus emergency may impact upon our ability to do this.

The Information Commissioner’s Office has acknowledged that resources, whether they are finances or people, might be diverted away from usual compliance or information governance work as organisations need to prioritise other areas or adapt their usual approach during this extraordinary period.

The ICO cannot extend statutory timescales, but will tell people through their communications channels that they may experience understandable delays when making information rights requests during the pandemic.

In some circumstances a fee may be payable. If that is the case, I will let you know. A fees notice will be issued to you if appropriate. You will be required to pay the relevant fee before we will proceed to deal with your request.

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